Return & Refund Policy

Our approach

We want you to feel completely comfortable shopping with us. If an item isn't what you expected, arrives damaged, or simply isn't the right fit, we're here to help with a straightforward return or refund.

Eligibility

• Items should be unused and in their original packaging where possible.
• Please reach out within a reasonable time of receiving your order — as a guide, within 7 days.
• Have your order number or invoice ready to help us move quickly.

How refunds work

Once we receive and review a returned item, we'll process your refund to your original payment method. We'll keep you informed at each step, and most refunds are completed within a few business days of approval.

Warranty vs. returns

A product issue that develops after your return window has passed is usually a warranty matter rather than a return — check the Warranty Information on the product page, or see our Warranty Policy for how to get it serviced.

Starting a return

The easiest way to start is to message our support team with your order number — we'll guide you through the next steps personally.